Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Samuel Wilson at 8×8 explores who is accountable when AI agents fail, and the governance challenges this creates for CIOs.A few weeks ago, a CIO who runs technology at a mid-size logistics company was asked a simple question: if an AI agent gives one of your customers the wrong answer tomorrow, whose name will show up in the incident report? He didn’t pause. “Mine,” he said. Not his CTO’s. Not Legal. His.That answer isn’t an outlier. It’s the majority po