Evaluagent Updates AutoQA to Assess Conversations Like An Experienced QA Analyst

evaluagent has introduced new capabilities to its AutoQA platform, enabling contact centres to assess customer interactions against current company policies and incorporate evidence from beyond conversation transcripts.The updates include integrations with Confluence, Notion and SharePoint, alongside additional scoring data from CRM systems, conversation metadata, audio analysis and response times.Together, these capabilities aim to provide a more complete assessment of interaction quality by co