Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Email’s been declared “dead” more times than anyone can count. Yet for most organisations, it’s still the channel customers, suppliers and partners use every day.So why does it often feel like a burden? The problem isn’t email. The problem is what happens after it arrives.When teams rely on manual processes to sort, classify and route messages, shared inboxes quickly become bottlenecks.
Requests pile up. Service levels suffer. Employees spend valuable time working o