Case Study: Manchester City Council Prioritized 62% of Emails With Netcall

The ChallengeManchester City Council’s Revenues & Benefits service receives more than 3,000 emails each month from residents, businesses, landlords, agents and other stakeholders.
These cover a wide range of topics, including account queries, requests for information, changes in circumstances and general service enquiries.As emails are often unstructured, every message had to be manually reviewed to determine the appropriate action, before being indexed and uploaded to the council&rsqu