Case Study: Liverpool Women’s NHS Foundation Trust Achieved 32% DNA Reduction With Netcall

The ChallengeLiverpool Women’s NHS Foundation Trust is one of two dedicated specialist trusts in the UK solely focusing on the health of women, babies and their families.It serves a highly diverse population, with complex needs shaped by language, culture, accessibility and digital confidence.
The Trust realized that language barriers, low health literacy, sensory impairment, neurodiverse needs and digital exclusion meant that communication itself had become an invisible barrier to care, d