Auto QA is Live: Every Call Scored, Every Score Evidenced

MaxContact explores what contact centres need to consider beyond simply reviewing every interaction.Auto QA scores 100% of your eligible interactions against your own criteria and links every score back to the exact exchange in the transcript. When a regulator, an ombudsman or the board asks about a specific call, the evidence already exists.Reviewing Every Call Turns Out Not to be the Finish LineA survey took place of 300 UK contact centre managers and directors in August. 285 of them operate u