Are You Ready for AI Customers?

The idea of AI customers (also referred to as machine customers) can sound like something lifted from a science fiction novel, when – in reality – they are already part of everyday life.To find out more, we spoke to Matt Lyles about everything from how advanced machine customers are right now, and what role human service might play as machines become ever-more sophisticated, right through to how you can make sure your operation doesn’t get left behind.The Term “Machine Cu