AI Orchestration vs Workflow Automation

Could AI orchestration help contact centres reduce the number of systems they rely on? Vanya Hoffman from UJET explores how it differs from workflow automation and why those differences could affect technology spending.Workflow automation moves a task between systems you already pay for. AI orchestration decides, during the conversation, which systems need to exist at all. One adds a step to the stack. The other takes systems off the invoice.Every vendor deck in this category has a slide with ar