AI Could Give Us Something We’ve Never Really Had Before: TIME!

AI is creating new opportunities for contact centres, but what happens when organisations have more time available? Kevin McGachy from Sabio looks at how this could change the way businesses engage with their customers.
Here’s what he has to say:Most of the conversations I have with customer operations leaders start in roughly the same place. The discussion is usually about efficiency, automation, cost and what the ROI is.
How much demand can AI handle? What service improvements can be achieve