Agentic AI vs Generative AI: What’s the Difference & Why It Matters

Agentic AI and generative AI help contact and call centres personalize their services, improve customer experience, ease agent workload, and enhance the image of the business.These artificial intelligence (AI) automation solutions not only generate content and help you brainstorm ideas but also answer your
customers’ questions, help them manage their accounts, process refunds, and even upsell your products. AI has become one of the most talked-about technologies today-but not all AI system