10 Steps to a Better CX Ambassador Programme

A customer-centric culture is something that many organizations aspire to, but making it a reality can be difficult.That’s where a CX ambassador programme can help – by creating a network of employees who champion the customer within their own teams – regardless of the department they work in.To find out more, we spoke to Susanna Baqué, Senior Director Global Customer Experience at SCIEX, about the key lessons she’s learnt building and piloting her CX ambassador pr