10 Practical Use Cases for AI in Customer Experience

CallMiner looks at ten practical ways AI is being used in CX, where it can help, where it can go wrong and how conversation intelligence supports the work behind it.AI is already changing the day-to-day work of customer experience teams. It can help organizations understand what customers are saying, automate routine interactions, support agents in the moment and spot problems across the customer journey.
Investment is rising quickly too: the conversational AI market will reach $41.39 billion by