24-09-2020 10:00 via theguardian.com

I was booked in at a Paris hotel … that had closed months ago

Hotels.com had assured me all was well but I arrived to find steel shutters over the doorsIn February, I used Hotels.com to book a room for two nights at the Hotel Cambrai in Paris. I was required to pay the €180 cost up front and there was no refund if I cancelled. Shortly before my trip in August, I received emails from Hotels.com assuring me all was well and telling me to prepare for my trip. I arrived to find the hotel locked and steel shutters over the doors. On calling the number prov
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