Twitter CEO: We suck at dealing with trolls and abuse

Leaked memo reveals Dick Costolo is ‘frankly ashamed’ of how Twitter’s failures and promises to take personal responsibility for fixing it Twitter’s chief executive has acknowledged that the company “sucks at dealing with abuse and trolls on the platform, and we’ve sucked at it for years”, in a leaked memo.Dick Costolo’s statement was posted on Twitter’s internal forums, in response to an employee who had highlighted an article in the Guardian by columnist Lindy West about her