Tools, tech and etiquette: best practice of hybrid working for small businesses

New behaviours and policies have evolved hand-in-hand with the technology that supports hybrid working – so what makes an ideal experience for happy and productive SMBs?Stu Hennigan, a senior librarian at Leeds Libraries, had just started the work video-call meeting he’d convened from home when he glanced out of his window. The clouds looked threatening and the laundry hanging on the washing line was almost dry. But it was already too late. “I’m way too professional to go