Technological disruption: let’s not forget empathy

Driven by unprecedented changes in technology, digitisation is pushing industries of all kinds to a tipping point. Automation and AI is a huge part of this change, and is the part of modern-day technological development that some fear.According to a recent Brooking’s institute study, 25 percent of jobs in the US, particularly the ‘repetitive ones’, are under threat from automation. The jobs considered of highest risk are performed by low-skilled workers in the food service