My speakers don’t work properly and Apple won’t provide a refund. What are my entitlements?

You have a right to return the product if you think it’s faulty, says policy expert Kat George – but it will take some time and effort to claim your refundGet our weekend culture and lifestyle emailI bought an Apple HomePod mini speaker in February 2023. I want it to reliably play audio via my iPhone and it does not and will not work with our standard wifi network. We’ve followed help documents, forums and Apple Support’s advice: nothing helped, but we learned that thousa