Industry voice: Five cloud PBX features to seriously bolster your customer service

Your customers are now connected. They communicate using mobile devices, on social networks, email, instant messaging; whatever channel they are most comfortable with and is convenient at the time. However, this doesn't mean that they've suddenly stopped making phone calls.As communications have moved online, businesses have been able to cater to the increasingly demanding connected customer. But the humble on-premise phone system hasn't quite kept pace.Contact centre managers know this. That's