Bringing SRE to the digital workplace: How IT can spend less time fixing problems

Real-time has become something of a benchmark in IT. Teams see a problem, diagnose it quickly and, ideally, remediate it before the employee has time to raise a ticket.Clearly, that's better than waiting for an employee to report a problem to the service desk. But real-time isn't necessarily preventative - if an issue occurs and we respond in milliseconds, we have still reacted to an issue.And if the same thing happens again tomorrow? An automated remediation may mean the employee barely notices