Amazon trialing AI-based customer support agents

Amazon has revealed that it is currently trialing two AI-based systems to handle shopper inquiries in an effort to improve the customer service of its ecommerce platform.While one of the systems is able to field requests from customers automatically without human intervention, the other is designed to help human service agents respond to inquiries faster and more easily.Applied science manager at Amazon's customer service technical management organization, Jared Kramer explained in a blog post h