Airlines try to win passengers' hearts by keeping them better informed

By Victoria Bryan HAMBURG, Germany (Reuters) - Airlines want to keep their passengers better informed from the moment they leave home, going beyond simple flight delay information to try to ease travel stresses and ensure customer loyalty. Giving passengers information on everything from security and immigration waiting times to public transport delays or traffic jams could also help airlines to retain customers in a highly competitive market. Philippe Der Arslanian, vice president digital and m