Embedding the human factor into AI agent adoption

When implementing any kind of technology, the difference between offering employees training and supporting them in adoption is all too frequently misunderstood. But the difference is a significant one. Training is usually a time-limited, structured educational initiative to help people build technical competence and learn how a system works. Adoption, on the other hand, is a continuous, long-term process by which employees use technology to change how they work in order to deliver more value. N