Atlas shrugs: New UK asylum seeker IT system failed to help case workers learn from appeals

After eight years of development, the UK Home Office’s new system for managing immigration and asylum applications is failing to help the department learn from the politically sensitive appeals process. According to a report from Independent Chief Inspector of Borders and Immigration, the number of appeals to decisions on asylum status has rocketed from 8,000 in 2022-23 to well over 29,000 in 2023-24. However, the new case management system, Atlas, which completed its handover from the leg