Bringing Psychological Expertise Into AI Development

Source: APA MonitorWhen a well-known tech company spent a huge amount of money trying and failing to build an unbiased AI-powered résumé-screening system, its developers discovered what a century of industrial and organizational psychology research could have predicted from the start: Removing demographic markers like names from résumés isn't enough to eliminate discriminatory bias. The lesson? AI development should bring psychology expertise into the process...