Thousands go online for therapy. But does it work?

Counselling apps and videochats cut queues, but some critics voice ethical fearsFaced with joining a desperately long NHS waiting list, Joe Rackham opted for online counselling instead. “I just felt that I couldn’t wait any longer – I was motivated and ready to deal with my issues and quite liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who lives in London. After an online search, he found a therapist whose profile suited his needs and bo