'Risk-averse' NHS 111 sends more callers to A&E than previous service

Report by health thinktank criticises telephone service, which it says sends people to A&E or calls an ambulance out too often The NHS 111 telephone advice service is sending growing numbers of people to A&E or calling an ambulance because its staff are too risk-averse when dealing with illness, a study has claimed.Critics claim the trend is adding to the huge strain on hospitals and ambulances that have left them struggling to keep up with rising demand for care. Continue reading...