Consumers, lawmakers rip airlines for withholding refunds

When her Las Vegas hotel shut down and returned her money, and both Nevada and her home state of Ohio issued stay-home orders, Helen Moon canceled the flight that she and her husband had booked on Frontier Airlines and asked for a cash refund.Frontier offered only a travel credit instead of the refund because Moon – and not the airline — canceled the $970 reservation.“We were following the government restrictions, they said shelter in place, and we had nowhere to sleep,”