How Covid convinced M&S to cut another 7,000 staff

The pandemic has given Marks & Spencer a much needed kick up the backside. While a chunk of its employees were unable to turn up for work as coronavirus spread, it forced some of their colleagues to juggle new tasks simultaneously. Inadvertently, this shook the retailer's prescriptive approach to jobs — often inflexible, with niche responsibilities — to the core. Multi-tasking by staff has given it enough agency to slash around one in 10 roles over the next three months, predomin