CBN to create short code to fast-track complaint resolution

The Central Bank of Nigeria (CBN) yesterday said it is working with the Nigerian Communications Commission (NCC) to create an industry-wide short code that will allow consumers to communicate with their financial institutions anytime, anywhere, with or without internet access.The Director, Consumer Protection and Financial Inclusion Department, CBN, Dr. Aisha Isa-Olatinwo, disclosed this at a virtual Consumer Protection Town Hall meeting titled  “Ask the Regulator”, organi