Self-awareness: First step to becoming a better communicator, by Ruth Oji

A senior executive once walked into a meeting determined to “set everyone straight.” Sales had declined, deadlines had been missed, and frustration had been building for weeks. He spoke forcefully, convinced that he was being firm and decisive. When he finished, the room fell silent. No one challenged him. No one asked questions. Everyone simply nodded and left. As he recounted the meeting later that day, he described it as productive. His deputy, however, offered a different a