The digital era is here to be leveraged: Raghuram Devarakonda

In today’s digitised world, well-established incumbents are being disrupted by new business models that deliver significantly better customer experiences at considerably lower costs.
Raghuram Devarakonda, MD, Advanced Customer Strategy, Accenture Strategy, cites the instance of Netflix, which digitised the delivery of video entertainment using the internet. “It’s only a matter of time that other digital disruptors will rise in other industries,” says Raghu, who is also an