CTO's work rule changed when a client's dashboard stayed broken for over 2 days; what happened next was not expected

A new Chief Technology Officer implemented strict office hours and eliminated flexible work arrangements. This change led to significant operational issues when an emergency arose over the weekend. Employees adhered to the new rules, resulting in unnoticed problems that lasted for over sixty hours. The company quickly realized the importance of previously unrecognized contributions from employees. A new on-call system and hybrid work arrangement were then introduced in response.