Operator shortage drives HandyDart complaints up in 2018

A shortage of drivers and dispatchers has led to a surge in the number of complaints over the past year from users of HandyDart, the door-to-door shared ride service for people with disabilities.
“The last year, it has been like hell,” said Beth McKellar, a regular user of the service and co-chair of the HandyDart Riders’ Alliance.
Statistics published on the website of TransLink, Metro Vancouver’s transit authority, show that during each month of 2018 for which informati