More calls, texts, emails — with your doctor's receptionists

A new fee structure has been introduced in B.C. to help doctors spend more face-to-face time with patients and less time on non-medical tasks their office staff can do.
For example, doctors’ offices will be reimbursed by the provincial Medical Services Plan (MSP) $7 each time they delegate to their medical office assistant a task like phoning or sending an email or text message to a patient to convey simple information such as a new test or that a prescription is required.
Dr. Sh