Crisis diversion teams are guardian angels for city's most vulnerable

It’s just before 8 p.m. on Christmas Day and Michelle Launio is driving down 101 Street chatting with a woman warming up in the back seat of a white van. 
“We’re getting close to home,” said the woman, her speech slurred. The woman is in her 40s and was homeless for a time, but was recently housed in an apartment in Westwood. Earlier Christmas Day, she’d made her way downtown and was at the George Spady Centre when Launio and fellow crisis diversion worker Bran