Letter of the Day: Saskatoon Public Library must rest

Saskatoon Public Library (SPL) is struggling. It wanted to do a good thing, to serve socially-excluded groups better. So it adopted a new service model, but this required major redesign of library work. Unfortunately, two significant errors in implementation have compromised its success.
First, SPL removed some treasured specialized services without public consultation, despite the new service model’s emphasis on consultation and listening. Failure to demonstrate these practices in this in