Ryerson: Fixing Phoenix means fixing management too

The government says it will start testing prototypes of replacements for the Phoenix pay system very soon. But have the essential lessons been learned?
Phoenix is simply the biggest and most obvious example of a wider management and leadership malaise that has been growing for decades within the federal public service.
When I began my career as a scientist in government in 1973, my director general, Dr. Larry Morley, was a leading scientist in his own right, as was the deputy director general, L