Passenger rights: What you should know if you're stranded on a plane

Airline passenger rights advocate Gabor Lukacs says air travellers have many rights when things go wrong, but the rules governing those rights just aren’t being enforced.
When an airline seeks permission to operate internationally, it creates a document known as a tariff, Lukacs says. The tariff addresses a wealth of issues relating to the both the airline and passengers that “are not merely recommendations.
“These are binding — whatever is in the tariff is very much lega