Fixing a broken culture: public service in the wake of Phoenix

In no uncertain terms, auditor general Michael Ferguson laid bare last month his belief that a “broken government culture” enabled the Phoenix pay system fiasco to play out, despite bureaucratic safeguards that should have been enough to prevent the failure.
Auditor general Michael Ferguson
However, after explaining the “why” of Phoenix — “an obedient public service that fears mistakes and risk,” unwilling or unable to hear and convey “hard truths&