Faced with growing demand, Queensway Carleton rethinks the way it offers mental health services

“What’s wrong with you?” asks the voice, menacingly. “You are such a mess. You should be ashamed.”
The voice continues its harangue as staff members at Queensway Carleton Hospital — who are hearing it through earphones — attempt to calmly play a game of cards or concentrate on a word puzzle. Focusing is not easy.
This exercise — called hearing voices — is a lesson in empathy for staff at the hospital, which has been revamping its mental healt