Egan: Sick and on hold — Why we can't email our doctors

So bizarre. In every other sphere of public-service delivery, communicating electronically is not only common but often the only way. Try calling just about any government help line, including 311. Put the tea on, it could be a while. Seriously, they don't want you calling — they want you to check a website and fill out an electronic form. Even the police have gone heavily digital. Need a cop? First check a box. Read More