Egan: Compassion is not a 'system,' nursing care not a set of rules

So, inevitably perhaps, we are going to have an outside investigation into “systemic” failures at Ottawa’s four municipally-run nursing homes.
Why? Can someone tell me what kind of “system” prevents a personal care worker from asking a disabled woman, 85, with memory problems: “Why is it taking you so long to die?”
Human beings are capable of monstrous behaviour, even those, evidently, trained to be care workers for the vulnerable. What kind of