Editorial: Phoenix goes from bad to worse

In early 2010, a government department in Queensland, Australia, launched a new IT payroll system for its 78,000 employees. But the workers soon started to find mistakes in their pay. The department, Queensland Health, quickly set to work analyzing this widespread problem, and costing out the fix. It took about four months to get the recovery plan going, at a budget of about $246 million Cdn. In the end ­­(there are still problems to this day), its payroll implementation took more than 1