Blame France, downplay problems: Veterans Affairs had talking points after Vimy 100 complaints

As angry complaints washed over Veterans Affairs Canada about its handling of last spring’s Vimy Ridge centennial, the department’s communications strategy appears to have been to minimize the blame — and, where possible, shift it.
The event in France last April hosted 25,000 Canadians, many of whom reported big problems.
As this newspaper reported in December, scores of visitors wrote letters complaining of being pushed against metal barriers and being stranded in the dark for