Bagnall: There were lessons that might have prevented the Phoenix Pay disaster. No one listened

After the government failed in its first attempt to build a new compensation system in the 1990s, Public Services commissioned a series of reports to analyze what went wrong and how to avoid similar mistakes. Too bad few bothered to read them.
•
The failed launch of the Phoenix Pay system has spawned a lively cottage industry devoted to figuring out what went wrong.
Auditor General Michael Ferguson has weighed in twice, excoriating the unwillingness of the department responsible — Pub