At a loss for words: How an Ottawa firm recovered from losing its key contract

 
Masha Krupp’s world imploded Sept. 27, 2016.
That was the day the Ottawa entrepreneur learned her 25-year-old firm had lost half its revenues in a heartbeat.
Canada Revenue Agency, for whom Masha Krupp Translation Group had been translating documents for more than a decade, had just informed her their relationship was over. Gone were assignments averaging 14 million words a year, and annual billings that topped $4 million. This lucrative business would now be taken over by CLS Lexi-