A little sympathy for personal support workers

In the wake of video images showing a caregiver repeatedly punching a resident of a city-run long-term care home, it’s worth noting that personal support workers in general are also taking a pounding over these reports.
To hear their side of the story and understand what the job is really like, I interviewed a number of caregivers – and the result was a fascinating glimpse into the tough and unheralded life of a personal support worker.
The attack in a city-run long-term care facilit