Makeover: New mom's thick, long hair made manageable

Olga Arsovska, 33, is a research coordinator and was ready for a fresh look for her upcoming birthday.
Olga has very thick and long hair.  She’s a new mom and is tired of her long shapeless and unmanageable locks.
I started by shampooing her hair with KMS Moist Repair Shampoo and Conditioner, as her ends were feeling very dry and unruly.  I sectioned her hair into a central vertical parting in order to create a symmetrical shape and to give her the option to be able to part it mu