Keep online complaints 'specific and accurate'

Consumers hold extraordinary power through social media to hold businesses to account for bad services and products, but they should be cautious about how they use that power, said digital marketing strategist Wahiba Chair.
The Supreme Court of British Columbia has awarded $100,000 to a wedding services firm after a disgruntled bride was judged to have defamed the company by posting a series of negative reviews about her experience.
And last year an Ontario couple was hit with a $3 million lawsu