Equity-focused health care improves patient outcomes, study finds

The adage goes: A little politeness goes a long way. But it does much more than put people at ease.
Caring language and welcoming attitudes have tangible effects on the health of patients who face discrimination because of poverty or race, according to a new study by researchers at UBC and the University of Western Ontario.
Creating an inviting environment for people who may be marginalized improves health outcomes.
Where inclusive practices are used by clinic staff, patients report less pain an